The Cauterets Tourist Office, classified as “Category I” and awarded the “Quality Tourism” label, is committed every day to offering an attentive, warm and personalised welcome. Our teams do their utmost to promote the discovery of the destination, guarantee the quality of our reception areas and remain attentive to the needs of visitors and our partners alike.
The team at Cauterets Tourist Office also works every day to continually improve the quality of the welcome we offer and the added value our holiday advisors bring to visitors thanks to their knowledge of the area and their people skills.
To find out more about the Qualité Tourisme label, click here: https: //www.atout-france.fr/fr/qualite-tourisme
The Cauterets Tourist Office is committed to the Destination d’Excellence initiative. This is a process of continuous improvement and progress to guarantee a high-quality welcome. This label includes eco-responsibility criteria.
The Tourist Office is committed to obtaining the Tourism & Disability certification by 2026.
As part of the “Quality Tourism” initiative, Cauterets Tourist Office is committed to :
- To welcome you all year round for at least 350 days a year.
- Keep customer waiting times as short as possible.
- Offer assistance with booking a stay 7 days a week.
- Ensure the widest possible dissemination of information.
- Ensuring access to our premises for people with disabilities.
- Welcoming the public in 3 languages, French, Spanish and English.
- Give you access to a dedicated trilingual website adapted for consultation via on-board media.
- Respond to email and postal requests within 24 hours.
- Handle your complaints and measure your satisfaction.
- Provide a 9am to 7pm service during school holidays, including Sundays and public holidays.
- Display and publicise its opening times in at least two foreign languages.
- Providing a personalised welcome for every customer and every request.
- Ensure that the information distributed is regularly updated.
- Provide wifi access at the Tourist Office and offer a portable wifi solution.
- Comply with the requirements of the Qualité Tourisme label.
